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journeys for
 
Promise To Pay Campaigns
NPS Surveys
Maintenance Alerts
Billing & Collections
Service Updates

Easily create digital customer

Save Time & Money While Delivering A Better Customer Experience

How We Are Helping
Water Providers
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Digital Journeys That Engage & Create Value

Instantly Update Customers with Maintenance Alerts

Send crucial location-based communications to inform customers of service repairs & interruptions via SMS & email.

Substantially Save Time & Money By Replacing Letters

Deliver a better customer experience while reducing your organisations Cost to Serve by digitising operational letters.

Easily Automate Billing & Collection Processes

Which50 seamlessly integrates with core systems and can trigger digital collection processes using email, SMS & landing pages.

Quickly Create End-to-End Welcome Journeys

Engage and onboard new customers by creating personal consumer communications at scale across digital channels.

Accurately Identify & Engage with Vulnerable Customers

Create customer journeys that offer alternative methods of payment & provides financial at-risk customers with opportunities for two-way comms.

Seamlessly Build & Automate NPS Surveys

Send out NPS Surveys via email & SMS to customers after upon completion of customer service & maintenance repairs.

Substantially Save Time & Money By Replacing Letters

Deliver a better customer experience while reducing your organisations Cost to Serve by digitising operational letters.

Easily Automate Billing & Collection Processes

Which50 seamlessly integrates with core systems and can trigger digital collection processes using email, SMS & landing pages.

Easily Automate Billing & Collection Processes

Which50 seamlessly integrates with core systems and can trigger digital collection processes using email, SMS & landing pages.

Quickly Create End-to-End Welcome Journeys

Engage and onboard new customers by creating personal consumer communications at scale across digital channels.

Accurately Identify & Engage with Vulnerable Customers

Create customer journeys that offer alternative methods of payment & provides financial at-risk customers with opportunities for two-way comms.

Seamlessly Build & Automate NPS Surveys

Send out NPS Surveys via email & SMS to customers after upon completion of customer service & maintenance repairs.

Easily Design And Build Multi-Channel Journeys

Water service providers face the difficult challenge of delivering a customer experience that enables customers to reach their service providers 24/7 – across multiple platforms. Additionally, the water market is facing a regulatory focus from OFWAT & CRU to ensure that service providers invest in real-time responsive customer communications.

We understand these challenges and support water providers’ digital communication strategies by creating digital journeys that engage and inform customers at every touchpoint.

Our digital communication platform, Which50, enables water providers to leverage customer data and create digital journeys that engage customers across customer service, billing and marketing communications all from one centralised platform. 

Get Started. Request A Demo Today!

Water Provider Page Which50

Explore Our Platform

Which50 allows energy providers to design, execute and report on all digital customer journeys via a single database, saving significant time and hassle. 

Which50 requires minimal training, empowers a broad range of use cases across your organisation, and enables energy providers to implement digital transformation projects quickly and easily. 

Which50 wraps around your core systems, seamlessly connecting with existing customer databases and legacy platforms to deliver agile and streamlined digital transformation projects.

Results, Quick & Easy

Get inspired by some of our Customer Success Stories and learn from their results.

We are helping water providers save millions in operational costs while driving customer engagement by delivering a personalised customer experience within twelve weeks. Find out how our clients achieve this by downloading our case study today!

Get Started. Request A Demo Today!