Powerful Platform Driving Enhanced Customer Engagement
Which50 from CustomerMinds is a digital communications platform specifically designed for companies in highly-regulated sectors like Financial Services, Telecoms, and Utilities. Our unique solution can simply plug and play into your existing business systems, allowing you connect with your customers through digital channels. This new level of customer engagement means a fully digital experience for your customers, while ensuring lower operational costs and increased internal efficiencies for you.
Intuitively Simple, Exceptionally Effective
Our proprietary cloud-based platform Which50 helps your company to deliver a personalised customer experience across marketing, operational and customer service communications.
Which50’s unique data integration structure supports our agile and streamlined approach to digital transformation. By wrapping around your core systems, it seamlessly connects with existing customer databases and legacy platforms.
Compliant with, and tested to global standards, Which50 is a secure cloud-based environment hosted in Microsoft Azure and is designed to meet all regulatory requirements.
With a simple, intuitive ‘No Code’ interface, Which50 offers point-and-click web front-end capability. A built-in HTML designer ensures ease-of use allowing users of all levels to create and run campaigns with ease.
Communicate and Connect with your Customer Base
Our cloud-based customer communications platform, Which50 is designed to meet the needs of businesses in highly regulated sectors. Key features combine to deliver a transformed experience for customer and service provider alike.
Create Complete Customer Journeys
Which50 allows you design and deliver complete digital customer experiences, and helps maximise internal efficiencies as you do so. Building seamless digital journeys will increase consumer engagement and make internal management a whole lot easier. Our solution can help you deliver a personalised customer experience across marketing, operational and customer service communications.
Make Campaigns in Minutes
Which50 is agile, quick and easy to use. By combining marketing-asset storage and no code CMS, campaigns can be created and sent in minutes. Our agile, easily-integrated web based platform Which50 has a range of no-code content management features that work seamlessly together, to make campaign creation and execution easier than ever before.
Protect Your Customers With Best-in-class Security Features
Which50 has built-in features to address the ever-changing security environment for data management and technology systems. In an era of GDPR Compliance, FSQS, and ISO 27001, this focus on data security has never been more important. Best-practice data management will optimise compliance levels and reduce customer churn.
Measure the Success and Impact of Campaigns
Through our cloud-based customer communications platform, Which50, we’ll help you create and deliver best-in-class reports and insights. Now more than ever, ROI is a key metric in assessing the success of your customer communications campaigns. Which50 can you give you visibility of campaigns in one view, across different channels and systems.
Helping deliver Digital Communication solutions across many industries
Our flexible and agile solution is built to handle the day-to-day challenges you will face with digital communications, no matter what your sector.
The energy and utility sectors have never been more competitive. With green energy and eco-awareness driving customer behaviour, utility companies need to deliver environmentally friendly digital customer communications options if they hope to reduce customer churn.
Cost to Serve is a key metric in many financial services, and by adopting a digital customer communication process, you’re reducing your cost to serve, saving money on a large scale, and doing your bit for the planet, too.
Customer expectation is that everything is now ‘on their phone’ – so receiving paper bills in the post seems outdated and ancient – help keep your brand relevant by offering a digital customer communications to your customer, while at the same time saving time and money.