Total Telecoms Insight

Telecoms companies have never been under more pressure from high consumer expectations and changing standards from regulators. Remote working and enhanced connectivity also now means consumers are more dependent on communications tools like never before. Through our platform Which50, we can help you create exceptional customer experiences and deliver operational efficiencies for your organisation.

Customer Journey Orchestration | Telecommunications | Which50

How we help Telecoms companies

For many years, our team at CustomerMinds has worked with major telecoms service providers in major digitalisation projects. The experience we have gained has enabled us to design and develop our bespoke customer communications platform Which50. Whether your customers are handset-only, usage-based, or a combination, you can now create personalised customer journeys across customer service, billing and marketing communications – and you can do this from one solution.

Key features for customers and service providers

Our cloud-based platform has a range of features developed with the Telecoms sector in mind.
  • customer communications platform

    Save time and money

    By eliminating paper, you can deliver a better customer experience and reduce your organisation’s Cost-to-Serve through impactful digitisation.

  • customer communications platform

    Automate Billing and Collection

    You can seamlessly integrate Which50 with core systems, allowing you to trigger digital collection processes using Email, SMS, WhatsApp, eDocs, and landing pages.

  • customer communications platform

    Help vulnerable customers

    Accurately identify and engage with financially at-risk customers by creating bespoke customer journeys. You can offer alternative methods of payment and provide financially at-risk customers opportunities for two-way communication.

  • customer communications platform

    Keep customers updated

    Which50 allows you to instantly alert customers with service updates. You can send crucial location-based communications to inform customers of service repairs and interruptions through many digital channels.

  • customer communications platform

    Deliver seamless onboarding

    When engaging new customers by creating personal consumer communications at scale across digital channels, you can quickly create end-to-end onboarding journeys.

  • customer communications platform

    Optimise lead generation

    By seamlessly capturing and converting new leads across digital channels, you’ll be able to easily convert prospects through data capture forms online that trigger follow-up communication.

Learn how CustomerMinds can help optimise your digital customer journeys

Why use us?

Our focus is on delivering operational efficiencies to Telecoms companies and helping them create exceptional digital customer experiences. You’ll be in safe digital hands with CustomerMinds and our platform Which50.

  • Reason 1

    By focusing on a digital-first approach, we can help you minimise and possibly eliminate customer correspondence on paper. This will reduce cost and optimise resources for back-end teams.

  • Reason 2

    Your teams will love working with an easy-to-use interface which allows them create and manage campaigns with ease. As a web based platform, it can be deployed on existing infrastructure with no integration issues.

  • Reason 3

    So many of your customers are digital natives or have high levels of digital literacy. They prefer fully digitised customer journeys in what were once seen as traditional sectors like Telecoms.