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Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
Image is not available

Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
Image is not available

Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
Image is not available

Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
Image is not available

Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
Image is not available

Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
Image is not available

Our digital communication platform, Which50, enables large organisations to connect with their customers across personalised emails, SMS and web pages.

that customers love.
Create Digital Journeys
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Engaging Customer Communications

Create digital journeys that engage your customers while saving your organisation substantial time and money.

Lower Your ‘Cost to Serve’ & Say Goodbye To Paper!

Easily convert letters to emails and deliver a better customer experience while being more environmentally friendly

Create Customer Journeys Quickly & Easily

Save substantial time and money using self-service tools to create and manage your digital journeys

Build Better Customer Relationships

Offer alternative methods for two-way communications to develop closer relationships with your customers

Omni-Channel Marketing

Drive customer engagement with our powerful but easy to use platform for omni-channel marketing journeys.

Seamless Integration, Segmentation & Automation

Our cloud-based platform (Which50) “wraps around” your core systems allowing you to automate digital journeys based on customer data and behaviours

Deliver Personalisation @ Scale

Quickly create personalised marketing journeys that connect with your customer base across multiple channels with no coding or large project teams required

Campaign Reporting & Analytics

Access the customer data and campaign performance reports you need to ensure your communication strategy is successful

Security and Compliance

We provide all the tools and reports necessary to streamline consent management and GDPR reporting

Maintain A Digital Audit Trail For Compliance Purposes

All activity by users and consumers is recorded in secure server databases with full audit and reporting capabilities

Transparently Collect & Manage Marketing Consent

Provide customers with a personalised profile centre to view consent statements, change/update their consent across channels & update their personal data

Tools To Streamline Subject Access Requests

Our dedicated portal enables your team to respond quickly to Subject Access Requests by handling data requests and extracts at the touch of a button

Who We Work With

Energy

How We Are Helping Energy Providers

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Energy providers face the challenge of delivering a customer experience that meets growing expectations and drives engagement. A poor experience can easily force consumers to switch service easily.

By utilising customer data and digital journeys, Which50 helps manage at-risk customers, increase customer acquisition and retention, as well as deliver a customer experience that aligns with regulatory requirements from OFWAT, CRU and OFGEM

Finance

How We Are Helping Finance Providers

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Changes in consumers’ expectations are transforming the way people interact with their finance providers. Customers expect paper-based transactions to be replaced with personalised end-to-end digital journeys.

Our agile technology has enabled tightly regulated customer-facing companies to deliver a personalised experience at scale quickly and easily. This has allowed finance providers to digitally enable their customers, increasing customer engagement while reducing the business’s ‘Cost to Serve’.

Water

How We Are Helping Water Providers

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We understand customer engagement and awareness is a priority for water providers as regulatory bodies such as OFWAT and CRU are demanding a more customer-centric approach to raise customer service ratings.

Which50 supports water providers by providing a single customer view of their customers across customer service, billing and operational communications.

Telecom

How We Are Helping Telecom Providers

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As consumers’ digital demands increase, telecoms must provide a consistent customer experience across various touchpoints and channels.

Which50 enables telecoms to create personalised digital journeys across customer service, billing and marketing that exceeds customer expectations while replacing costly methods of communication such as letters.

Energy
Finance
Water
Telecom

How We Are Helping Energy Providers

Energy providers face the challenge of delivering a customer experience that meets growing expectations and drives engagement. A poor experience can easily force consumers to switch service easily.

By utilising customer data and digital journeys, Which50 helps manage at-risk customers, increase customer acquisition and retention, as well as deliver a customer experience that aligns with regulatory requirements from OFWAT, CRU and OFGEM.

Sample Customer Journeys

  • Promise to Pay
  • MPS Survey
  • Maintenance Alerts & Updates

How We Are Helping Finance Providers

Changes in consumers’ expectations are transforming the way people interact with their finance providers. Customers expect paper-based transactions to be replaced with personalised end-to-end digital journeys.

Our agile technology has enabled tightly regulated customer-facing companies to deliver a personalised experience at scale quickly and easily. This has allowed finance providers to digitally enable their customers, increasing customer engagement while reducing the business’s ‘Cost to Serve’.

Sample Customer Journeys

  • Customer Welcome Journey
  • Account/Credit Card Onboarding
  • Billing & Collections

How We Are Helping Water Providers

We understand customer engagement and awareness is a priority for water providers as regulatory bodies such as OFWAT and CRU are demanding a more customer-centric approach to raise customer service ratings.

Which50 supports water providers by providing a single customer view of their customers across customer service, billing and operational communications.

Sample Customer Journeys

  • MPS Surveys
  • Billing & Collections
  • Customer Vulnerability Journeys

How We Are Helping Telecom Providers

As consumers’ digital demands increase, telecoms must provide a consistent customer experience across various touchpoints and channels.

Which50 enables telecoms to create personalised digital journeys across customer service, billing and marketing that exceeds customer expectations while replacing costly methods of communication such as letters.

Sample Customer Journeys

  • Customer Data Collection
  • Promise To Pay
  • Rewards Campaign
What Our Clients Say
Peter Cleary, Project Manager at Accenture

“The integration with the bank’s core business systems was the key to this project’s success”

What Our Clients Say
Carl Kane, Digital Marketing Manager at Bank of Ireland

"CustomerMinds have enabled us to take a big step into modern contact strategies as we move into the digital generation. Using smart data concepts and behavioural trends we are now a step closer to our focus of contacting the right customer at the right time in the right way befitting of modern financial companies. CustomerMinds have been with us since the very start of this journey and we are looking forward to the future with them."

What Our Clients Say
Niamh Killeen, Marketing Manager at Top Oil

"Our campaigns through CustomerMinds delivered fantastic ROI. The CustomerMinds team were also exceptional at guiding us through the set-up and delivery on what is a very easy-to-use platform. CustomerMinds is now a regular on our media schedule."

What Our Clients Say
Jane Bell, Customer Relationship & Marketing Manager at Nuffield Health

"In such a crowded marketplace, it’s important that we differentiate ourselves, both in terms of providing more than just a gym, but also by demonstrating that we understand the best way to communicate with customers, who all have different needs and requirements."

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Customer Journeys
Emails Sent
SMS Sent
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Deliverability

Results, Quick & Easy

Get inspired by some of our Customer Success Stories and learn from their results.

We are helping large organisations save millions in costs while driving customer engagement by delivering a personalised customer experience within twelve weeks. Find out how our clients achieve this by downloading our case study today!

Request A Demo

See why customers love us! Request a demo to see just how Which50 is massively saving businesses time and money while improving customer experience, and increasing customer engagement.