Every organisation wastes up to 50% of their digital transformation investment – they just don’t know Which50™.
Every organisation wastes up to 50% of their digital transformation investment – they just don’t know Which50™.
Digital collaboration with customers is getting more complex and legacy platforms are not up to the job.
Digital collaboration with customers is getting more complex and legacy platforms are not up to the job.
CustomerMinds Which50™ platform enables organisations to connect, communicate and truly collaborate with their customers at all stages of the customer life cycle.
CustomerMinds Which50™ platform enables organisations to connect, communicate and truly collaborate with their customers at all stages of the customer life cycle.
Agile, Quick and Easy
CustomerMinds Which50™ platform makes complex customer collaboration possible in ways that other solutions cannot match – quicker, easier and at much lower cost
Which50 Works
Large services organisations across the globe are collaborating with the their customers everyday using Which50
The Problem
Digital collaboration with customers is getting more complex and legacy platforms are not up to the job.
Digital Transformation is hard & gaps still exist
Most businesses have started their digital transformation process with limited, simple communications solutions.
But few are fully digital – missing out on high value, complex customer engagement simply because existing solutions cannot deliver.
Engaging Customer Communications
Create digital journeys that engage your customers while saving your organisation substantial time and money.
Lower Your ‘Cost to Serve’ & Say Goodbye To Paper!
Easily convert letters to emails and deliver a better customer experience while being more environmentally friendly
Create Customer Journeys Quickly & Easily
Save substantial time and money using self-service tools to create and manage your digital journeys
Build Better Customer Relationships
Offer alternative methods for two-way communications to develop closer relationships with your customers
Collaborative Customer Communications
Drive customer engagement with our powerful but easy to use platform for digital customer journeys.
Seamless Integration, Segmentation & Automation
Our cloud-based platform (Which50) “wraps around” your core systems allowing you to automate digital journeys based on customer data and behaviours
Deliver Personalisation @ Scale
Quickly create personalised marketing journeys that connect with your customer base across multiple channels with no coding or large project teams required
Campaign Reporting & Analytics
Access the customer data and campaign performance reports you need to ensure your communication strategy is successful
Security and Compliance
We provide all the tools and reports necessary to streamline consent management and GDPR reporting
Maintain A Digital Audit Trail For Compliance Purposes
All activity by users and consumers is recorded in secure server databases with full audit and reporting capabilities
Transparently Collect & Manage Marketing Consent
Provide customers with a personalised profile centre to view consent statements, change/update their consent across channels & update their personal data
Tools To Streamline Subject Access Requests
Our dedicated portal enables your team to respond quickly to Subject Access Requests by handling data requests and extracts at the touch of a button
Who We Work With
How We Are Helping Energy Providers
Energy providers face the challenge of delivering a customer experience that meets growing expectations and drives engagement. A poor experience can easily force consumers to switch service easily.
By utilising customer data and digital journeys, Which50 helps manage at-risk customers, increase customer acquisition and retention, as well as deliver a customer experience that aligns with regulatory requirements from OFWAT, CRU and OFGEM
How We Are Helping Finance Providers
Changes in consumers’ expectations are transforming the way people interact with their finance providers. Customers expect paper-based transactions to be replaced with personalised end-to-end digital journeys.
Our agile technology has enabled tightly regulated customer-facing companies to deliver a personalised experience at scale quickly and easily. This has allowed finance providers to digitally enable their customers, increasing customer engagement while reducing the business’s ‘Cost to Serve’.
How We Are Helping Water Providers
We understand customer engagement and awareness is a priority for water providers as regulatory bodies such as OFWAT and CRU are demanding a more customer-centric approach to raise customer service ratings.
Which50 supports water providers by providing a single customer view of their customers across customer service, billing and operational communications.
How We Are Helping Telecom Providers
As consumers’ digital demands increase, telecoms must provide a consistent customer experience across various touchpoints and channels.
Which50 enables telecoms to create personalised digital journeys across customer service, billing and marketing that exceeds customer expectations while replacing costly methods of communication such as letters.
How We Are Helping Finance Providers
Changes in consumers’ expectations are transforming the way people interact with their finance providers. Customers expect paper-based transactions to be replaced with personalised end-to-end digital journeys.
Our agile technology has enabled tightly regulated customer-facing companies to deliver a personalised experience at scale quickly and easily. This has allowed finance providers to digitally enable their customers, increasing customer engagement while reducing the business’s ‘Cost to Serve’.
Sample Customer Journeys
- Customer Welcome Journey
- Account/Credit Card Onboarding
- Billing & Collections
How We Are Helping Telecom Providers
As consumers’ digital demands increase, telecoms must provide a consistent customer experience across various touchpoints and channels.
Which50 enables telecoms to create personalised digital journeys across customer service, billing and marketing that exceeds customer expectations while replacing costly methods of communication such as letters.
Sample Customer Journeys
- Customer Data Collection
- Promise To Pay
- Rewards Campaign
How We Are Helping Energy Providers
Energy providers face the challenge of delivering a customer experience that meets growing expectations and drives engagement. A poor experience can easily force consumers to switch service easily.
By utilising customer data and digital journeys, Which50 helps manage at-risk customers, increase customer acquisition and retention, as well as deliver a customer experience that aligns with regulatory requirements from OFWAT, CRU and OFGEM.
Sample Customer Journeys
- Promise to Pay
- NPS Survey
- Maintenance Alerts & Updates
How We Are Helping Water Providers
We understand customer engagement and awareness is a priority for water providers as regulatory bodies such as OFWAT and CRU are demanding a more customer-centric approach to raise customer service ratings.
Which50 supports water providers by providing a single customer view of their customers across customer service, billing and operational communications.
Sample Customer Journeys
- NPS Surveys
- Billing & Collections
- Customer Vulnerability Journeys
Results, Quick & Easy
Get inspired by some of our Customer Success Stories and learn from their results.
We are helping large organisations save millions in costs while driving customer engagement by delivering a personalised customer experience within twelve weeks. Find out how our clients achieve this by downloading our case study today!
Find the Gaps
See why customers love us! Request a demo to see just how Which50 is massively saving businesses time and money while improving customer experience, and increasing customer engagement.