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Every organisation wastes up to 50% of their digital transformation investment – they just don’t know Which50™.​

to engage & serve
Lowering costs
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Every organisation wastes up to 50% of their digital transformation investment – they just don’t know Which50™.​

to engage & serve
Lowering costs
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Digital collaboration with customers is getting more complex and legacy platforms are not up to the job.

digital transformation​
Filling the gaps in your
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Digital collaboration with customers is getting more complex and legacy platforms are not up to the job.

digital transformation​
Filling the gaps in your
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CustomerMinds Which50™ platform enables organisations to connect, communicate and truly collaborate with their customers at all stages of the customer life cycle.​

that your customers love​
Creating digital journeys
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CustomerMinds Which50™ platform enables organisations to connect, communicate and truly collaborate with their customers at all stages of the customer life cycle.

that your customers love
Creating digital journeys

Agile, Quick and Easy

CustomerMinds Which50™ platform makes complex customer collaboration possible in ways that other solutions cannot match – quicker, easier and at much lower cost

Which50 Works!

Agile, Quick & Easy – Which50 fills gaps other solutions can’t reach

Customer Journeys
Emails Sent
SMS Sent
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Deliverability

The Problem

Digital Transformation is hard & gaps still exist

Digital collaboration with customers is getting more complex and legacy platforms are not up to the job.

Most businesses have started their digital transformation process with limited, simple communications solutions.

But few are fully digital – missing out on high value, complex customer engagement simply because existing solutions cannot deliver.

Engaging Customer Communications

Create digital journeys that engage your customers while saving your organisation substantial time and money.

Lower Your ‘Cost to Serve’ & Say Goodbye To Paper!

Easily convert letters to emails and deliver a better customer experience while being more environmentally friendly

Create Customer Journeys Quickly & Easily

Save substantial time and money using self-service tools to create and manage your digital journeys

Build Better Customer Relationships

Offer alternative methods for two-way communications to develop closer relationships with your customers

Collaborative Customer Communications

Drive customer engagement with our powerful but easy to use platform for digital customer journeys.

Seamless Integration, Segmentation & Automation

Our cloud-based platform (Which50) “wraps around” your core systems allowing you to automate digital journeys based on customer data and behaviours

Deliver Personalisation @ Scale

Quickly create personalised marketing journeys that connect with your customer base across multiple channels with no coding or large project teams required

Campaign Reporting & Analytics

Access the customer data and campaign performance reports you need to ensure your communication strategy is successful

Security and Compliance

We provide all the tools and reports necessary to streamline consent management and GDPR reporting

Maintain A Digital Audit Trail For Compliance Purposes

All activity by users and consumers is recorded in secure server databases with full audit and reporting capabilities

Transparently Collect & Manage Marketing Consent

Provide customers with a personalised profile centre to view consent statements, change/update their consent across channels & update their personal data

Tools To Streamline Subject Access Requests

Our dedicated portal enables your team to respond quickly to Subject Access Requests by handling data requests and extracts at the touch of a button

Who We Work With

How We Are Helping Finance Providers

Changes in consumers’ expectations are transforming the way people interact with their finance providers. Customers expect paper-based transactions to be replaced with personalised end-to-end digital journeys.

Our agile technology has enabled tightly regulated customer-facing companies to deliver a personalised experience at scale quickly and easily. This has allowed finance providers to digitally enable their customers, increasing customer engagement while reducing the business’s ‘Cost to Serve’.

Sample Customer Journeys

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What Our Clients Say
Peter Cleary, Project Manager at Accenture

“The integration with the bank’s core business systems was the key to this project’s success”

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What Our Clients Say
Carl Kane, Digital Marketing Manager at Bank of Ireland

"CustomerMinds have enabled us to take a big step into modern contact strategies as we move into the digital generation. Using smart data concepts and behavioural trends we are now a step closer to our focus of contacting the right customer at the right time in the right way befitting of modern financial companies. CustomerMinds have been with us since the very start of this journey and we are looking forward to the future with them."

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What Our Clients Say
Niamh Killeen, Marketing Manager at Top Oil

"Our campaigns through CustomerMinds delivered fantastic ROI. The CustomerMinds team were also exceptional at guiding us through the set-up and delivery on what is a very easy-to-use platform. CustomerMinds is now a regular on our media schedule."

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Results, Quick & Easy

Get inspired by some of our Customer Success Stories and learn from their results.

We are helping large organisations save millions in costs while driving customer engagement by delivering a personalised customer experience within twelve weeks. Find out how our clients achieve this by downloading our case study today!

Find the Gaps

See why customers love us! Get in touch to see just how Which50 is massively saving businesses time and money while improving customer experience, and increasing customer engagement.

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