{"id":1742,"date":"2022-11-09T09:21:15","date_gmt":"2022-11-09T09:21:15","guid":{"rendered":"https:\/\/customerminds.com\/?p=1742"},"modified":"2023-11-27T10:41:02","modified_gmt":"2023-11-27T10:41:02","slug":"investing-in-digital-banking-operations","status":"publish","type":"post","link":"https:\/\/customerminds.com\/investing-in-digital-banking-operations\/","title":{"rendered":"Why investing in Digital Operations is a ‘win-win’ scenario for banks"},"content":{"rendered":"\n
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Investments in digital innovation can cut costs and enhance CX at the same time<\/h3>\n\n\n\n

According to a recent blog post from Accenture, some banks have already cut operating costs by as much as 40 percent in key areas by switching to what they call intelligent operations<\/strong>.  Key to this shift is the recognition that investments in digital innovation that focus on the operational or servicing side of the bank’s internal processes can lead to dramatic improvements in the banking customer experience<\/a><\/strong>. Leading banks, especially in Europe, have been quick to spot the potential of intelligent operations to remove the delays<\/strong> customers can encounter when dealing with operational teams and processes. The research carried out by Accenture shows that intelligent operations can simultaneously enhance the customer experience and the bottom line for banks and other financial institutions (e.g. credit unions, building societies) – here are some examples that clearly illustrate this ‘win-win’ opportunity: <\/p>\n\n\n\n