{"id":78,"date":"2022-05-27T14:41:49","date_gmt":"2022-05-27T14:41:49","guid":{"rendered":"https:\/\/customerminds.com\/?page_id=78"},"modified":"2024-01-18T12:37:23","modified_gmt":"2024-01-18T12:37:23","slug":"collection-arrears","status":"publish","type":"page","link":"https:\/\/customerminds.com\/solutions\/collection-arrears\/","title":{"rendered":"Collection &#038; Arrears"},"content":{"rendered":"<style>@media only screen and (min-width: 1024px) {\n  .hbo-inner {\n    display: flex;\n    justify-content: space-between;\n  }\n}\n.hbo .right img {\n  width: 100%;\n  height: auto;\n}\n.hbo {\n  box-shadow: 0px 3px 6px rgba(0, 0, 0, 0.16);\n  background-color: white;\n}\n.hbo-inner {\n  flex-wrap: nowrap;\n  align-items: center;\n  overflow: hidden;\n}\n@media only screen and (max-width: 1023px) {\n  .hbo-inner .left {\n    padding: 25px;\n  }\n}\n@media only screen and (min-width: 1024px) {\n  .hbo-inner .left {\n    flex: 0 0 50%;\n    max-width: 570px;\n    margin-left: 2vw;\n  }\n}\n@media only screen and (min-width: 1536px) {\n  .hbo-inner .left {\n    margin-left: 10vw;\n  }\n}\n@media only screen and (min-width: 1920px) {\n  .hbo-inner .left {\n    padding: 25px;\n    margin-left: 15vw;\n  }\n}\n@media only screen and (min-width: 1024px) and (max-width: 1280px) {\n  .hbo-inner .left {\n    padding: 25px;\n  }\n}\n.hbo-inner .left img {\n  display: block;\n  margin-bottom: 15px;\n}\n@media only screen and (min-width: 1024px) {\n  .hbo-inner .left img {\n    margin-bottom: 30px;\n  }\n}\n.hbo-inner .left h1 {\n  margin-bottom: 15px;\n}\n@media only screen and (min-width: 1024px) {\n  .hbo-inner .left h1 {\n    margin-bottom: 30px;\n  }\n}\n.hbo-inner .right img {\n  display: block;\n}\n.hbo-button {\n  margin-top: 15px;\n}\n@media only screen and (min-width: 1024px) {\n  .hbo-button {\n    margin-top: 30px;\n  }\n}\n.hbo-buttons {\n  display: flex;\n  gap: 20px;\n}\n.hbo p {\n  font-size: 18px;\n  line-height: 27px;\n  color: #4D4F53;\n  font-weight: 900;\n}\n.hbo .btn.blue {\n  background: #517ac4;\n}\n.hbo .btn.blue:before {\n  background-color: #41629d;\n}\n.hbo .btn.blue:hover {\n  background-color: #41629d;\n}\n@media only screen and (min-width: 1024px) and (max-width: 1536px) and (min-width: 1024px) {\n  .hbo-inner .left {\n    padding: 25px;\n    flex: 0 0 60%;\n    max-width: 650px;\n  }\n}\n<\/style>\n<section class=\"block hbo\" data-block-name=\"hero-block-one\">\n    <div class=\"hbo-inner\">\n        <div class=\"left\">\n            <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/04\/Which50.png\" alt=\"\"\/>\n            <h1>Optimise Debt and Collections Management<\/h1>\n<p>As prices continue to rise across Telecoms, Utilities, and Financial Services, many customers are finding it hard to pay bills. Through our unique web-based <a href=\"https:\/\/customerminds.com\/\">customer communications platform Which50<\/a>, you can engage sensitively and effectively with your customers to encourage payment where possible. These timely interventions will increase the chances of payment by giving your customer a streamlined, digital customer experience while also enhancing internal operations by reducing the collections workload.<\/p>\n\n            <div class=\"hbo-buttons\">\n                            <div class=\"hbo-button\">\n                    <a class=\"btn\" href=\"https:\/\/customerminds.com\/contact-us\/\" target=\"\">\n                        <span>TALK TO US<\/span>\n                    <\/a>\n                <\/div>\n                                    <\/div>\n        <\/div>\n        <div class=\"right\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/Collection-Arrears.png\" alt=\"Customer Collections Journey Management | Which50\" height=\"704\" width=\"955\"\/>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<seccton class=\"cto pink\" id=\"\" data-block-name=\"content-tabs-one\" style=\"--bg:url(\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/bg-one.png;\">\n    <div class=\"cto-top container\">\n        <h2>Drive down operational costs and optimise your customer experience<\/h2>\n    <\/div>\n    <div class=\"cto-inner container\">\n        <div class=\"cto-wrapper row-l standard\">\n            <div class=\"cto-content\">\n            <p>By making payment as convenient as possible and understanding customer behaviour better, you will engage easier. Where you can provide a <a href=\"https:\/\/customerminds.com\/digital-communications-solutions\/\">digitised customer experience<\/a>, you\u2019ll be offering a solution that puts their needs first and increases efficiencies for you too.<\/p>\n\n            <ul class=\"rl cto-tabs\">\n                            <li class=\"cto-tab open\">\n                    <div class=\"cto-tab-title row\" onclick=\"toggleTab(this);\">\n                        <h5 class=\"title\">Reason 1<\/h5>\n                        <div class=\"chevron\"><img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/chevron-pink.svg\" alt=\"chevron\"><\/div>\n                    <\/div>\n                    <div class=\"cto-tab-content\"><p>Many of today\u2019s consumers are digital natives or have been using technology for many years in their daily life. Supporting your vulnerable customers in a professional and supportive manner is crucial for all consumer-facing business. In fact, digital journeys can offer different payment options based on existing rules and processes, delivered in collaborative \u2019self-serve\u2019 journeys. <\/p><\/div>\n                <\/li>\n                            <li class=\"cto-tab \">\n                    <div class=\"cto-tab-title row\" onclick=\"toggleTab(this);\">\n                        <h5 class=\"title\">Reason 2<\/h5>\n                        <div class=\"chevron\"><img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/chevron-pink.svg\" alt=\"chevron\"><\/div>\n                    <\/div>\n                    <div class=\"cto-tab-content\"><p>Operational costs and particularly postal costs are a major outlay for all consumer-facing organisations.  Digital \u2018self-serve\u2019 solutions can significantly reduce the cost-to-serve whilst at the same time enhancing the customer experience. Research tells us that there is strong evidence of higher rates of collections from digital journeys compared with voice or post. <\/p><\/div>\n                <\/li>\n                            <li class=\"cto-tab \">\n                    <div class=\"cto-tab-title row\" onclick=\"toggleTab(this);\">\n                        <h5 class=\"title\">Reason 3<\/h5>\n                        <div class=\"chevron\"><img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/chevron-pink.svg\" alt=\"chevron\"><\/div>\n                    <\/div>\n                    <div class=\"cto-tab-content\"><p>Compliance and GDPR are modern concerns for all customer-facing industries. Your collections teams face the challenge of complying with stricter regulations, price caps, and rising customer demands. Having a digital system in place like Which50 will prioritise compliance and give you confirmation that all regulatory targets are being met.<\/p><\/div>\n                <\/li>\n                        <\/ul>\n                        <\/div>\n            <div class=\"cto-image\">\n                <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/05\/optimise-debt-collection-accordion.png\" alt=\"Debt Collection Automation | Which50 by CustomerMinds\"\/>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/seccton>\n<script>\n\nfunction toggleTab(element) {\n    if(element.parentNode.classList.contains('open')) {\n        element.parentNode.classList.remove('open');\n    } else {\n    document.querySelectorAll('.cto-tab').forEach((el) => {el.classList.remove('open');})\n    element.parentNode.classList.add('open');\n    }\n}\n<\/script>\n\n<section class=\"block ctbo pink \" data-block-name=\"cta-block-one\">\n    <div class=\"ctbo-inner container\">\n        <div class=\"left row\">\n            <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/05\/billing-icon.svg\" alt=\"collections\"\/>\n            <h2>Which50 Collections and Arrears Features<\/h2>\n        <\/div>\n        <div class=\"right\">\n            <h3>Persuading Customers to Pay<\/h3>\n<p><strong>Our cloud-based customer communications platform, Which50 is designed to meet the needs of businesses in highly regulated sectors. A range of key features optimises payment with sensitivity and understanding.<\/strong><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"tio cf\" id=\"\" data-block-name=\"text-image-one\">\n    <div class=\"tio-inner container\">\n        <div class=\"tio-wrapper row-l standard\">\n            <div class=\"tio-content\">\n            <h2>Promise to Pay<\/h2>\n<p>You can engage customers earlier through branded digital communications, giving them increased options to help them with their bills or overdue payments while improving <a href=\"https:\/\/customerminds.com\/customer-retention-solutions\/\">customer retention<\/a> metrics . This way, your customers avoid the awkward and stressful phone conversations by being able to resolve the arrears in a quick and collaborative engagement. Then, all data is fed back into the core systems and both you and your customer receive digital communications to confirm the process is successfully completed.<\/p>\n\n                        <\/div>\n            <div class=\"tio-image\">\n                <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/Promise-to-Pay.png\" alt=\"Digital Debt Collection Platform\"\/>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"tio cf\" id=\"\" data-block-name=\"text-image-one\">\n    <div class=\"tio-inner container\">\n        <div class=\"tio-wrapper row-l reverse\">\n            <div class=\"tio-content\">\n            <h2>Payment Arrangement<\/h2>\n<p>If your customers do not respond to early-stage contacts for payments or simple \u2018Promise-to-Pay\u2019 journeys, you need to offer additional options to help them pay their accounts. However, customers who need a payment plan to resolve their arrears often require human-agent interaction and support. Proactive digital engagements can offer all customers flexible payment arrangements through a dynamic \u2018self-serve\u2019 process. A range of options and arrangements can be offered to different customer categories.<\/p>\n\n                        <\/div>\n            <div class=\"tio-image\">\n                <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/05\/payment-arrangement.png\" alt=\"eBilling\"\/>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"tio cf\" id=\"\" data-block-name=\"text-image-one\">\n    <div class=\"tio-inner container\">\n        <div class=\"tio-wrapper row-l standard\">\n            <div class=\"tio-content\">\n            <h2>Communicate Securely<\/h2>\n<p>When communicating sensitive or confidential information like in billing and collections, secure communication solutions incorporating Two Factor Authentication (2FA) offers you and your customers more protection. For your customer, it shows you appreciate the nature of delicate correspondence. And for your organisation, it provides confirmation that the customer has received and opened the communication, enhancing reporting and administration.<\/p>\n\n                        <\/div>\n            <div class=\"tio-image\">\n                <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/05\/communicate-safely.png\" alt=\"Multi Factor Authentication\"\/>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"tio cf\" id=\"\" data-block-name=\"text-image-one\">\n    <div class=\"tio-inner container\">\n        <div class=\"tio-wrapper row-l reverse\">\n            <div class=\"tio-content\">\n            <h2>Card Payment Integration<\/h2>\n<p>Through API Integrations that connect directly with your preferred payment providers (such as Pay360), your customers can complete the preferred payment process in one simple self-serve journey. Data for each customer can be securely passed through each stage of the process so that your customer is just confirming their details on the initial screens and no data entry is required until they reach the credit card payment page. The payment provider still delivers all of the secure PCI compliant processes for credit card payment \u2013 but everything is integrated into the <em>Which50<\/em> digital journey.<\/p>\n\n                        <\/div>\n            <div class=\"tio-image\">\n                <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/05\/card-payment-integration.png\" alt=\"Digital Debt Collection Platform\"\/>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"block sco pink blue\" data-block-name=\"service-cards-one\" style=\"--bg:url(\/wp-content\/themes\/customer-minds\/blocks\/service-cards-one\/bg-one.png;\">\n    <div class=\"sco-inner container\">\n        <div class=\"left\">\n            <h2>Help customers with collections and arrears \u2013 in many industries<\/h2>\n        <\/div>\n        <div class=\"right\">\n            <p><strong>Our flexible and agile solution is built to handle the day-to-day billing and collections challenges you will face &#8211; no matter what your sector.<\/strong><\/p>\n\n        <\/div>\n    <\/div>\n<\/section>\n<section class=\"sco-cards pink\">\n    <div class=\"sco-cards-inner container\">\n                <div class=\"sco-card\">\n            <img decoding=\"async\" class=\"sco-icon\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/04\/2022-04-29-03_56_28-CustomerMinds_Dev-Link.png\" alt=\"customer acquisition\"\/>\n            <h4>Utilities<\/h4>\n            <p>Energy prices are rising all the time and many customers are experiencing payment difficulties. Our platform helps you manage billing and collections easily and effectively, ensuring you can engage customers sensitively while maximising payment too<\/p>\n\n                        <div class=\"sco-link\">\n                <a href=\"\/utility-services\/\" target=\"\">Learn More<\/a>\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/service-cards-one\/chevron.svg\" alt=\"chevron\">\n            <\/div>\n                    <\/div>\n                <div class=\"sco-card\">\n            <img decoding=\"async\" class=\"sco-icon\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/04\/2022-04-29-03_56_48-CustomerMinds_Dev-Link.png\" alt=\"customer acquisition\"\/>\n            <h4>Finance<\/h4>\n            <p>For financial services products, consumers can find it hard to make payments in a time of high inflation and rising prices. We can help you keep your consumers engaged and stay fully aware of their payment options.<\/p>\n\n                        <div class=\"sco-link\">\n                <a href=\"\/financial-services\/\" target=\"\">Learn More<\/a>\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/service-cards-one\/chevron.svg\" alt=\"chevron\">\n            <\/div>\n                    <\/div>\n                <div class=\"sco-card\">\n            <img decoding=\"async\" class=\"sco-icon\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/04\/2022-04-29-03_57_08-CustomerMinds_Dev-Link.png\" alt=\"customer acquisition\"\/>\n            <h4>Telecommunications<\/h4>\n            <p>Enhanced connectivity means consumers now face a greater amount of bills in mobile, broadband and phone lines. Some customers are having difficulty meeting these payments. <em>Which50<\/em> from CustomerMinds allows you engage sensitively and optimise payment rates at the same time.<\/p>\n\n                        <div class=\"sco-link\">\n                <a href=\"\/telecoms\/\" target=\"\">Learn More<\/a>\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/service-cards-one\/chevron.svg\" alt=\"chevron\">\n            <\/div>\n                    <\/div>\n            <\/div>\n<\/section>\n\n\n<link rel=\"stylesheet\" href=\"https:\/\/unpkg.com\/flickity@2\/dist\/flickity.min.css\">\n<script src=\"https:\/\/unpkg.com\/flickity@2\/dist\/flickity.pkgd.min.js\"><\/script>\n<style>@charset \"UTF-8\";\n.slbo {\n  background-color: rgba(214, 214, 214, 0.2);\n  padding-top: 25px;\n  padding-bottom: 50px;\n}\n.slbo-wrapper {\n  align-items: center;\n}\n@media only screen and (max-width: 1023px) {\n  .slbo-wrapper {\n    flex-wrap: wrap;\n  }\n}\n@media only screen and (min-width: 1024px) {\n  .slbo-cp {\n    flex: 0 0 40%;\n  }\n}\n.slbo-slider {\n  outline: 0;\n  flex: 0 0 100%;\n}\n@media only screen and (min-width: 1024px) {\n  .slbo-slider {\n    flex: 0 0 60%;\n  }\n}\n.slbo-slide {\n  background-color: white;\n  margin-right: 20px;\n  padding: 15px 30px;\n  padding-top: 35px;\n  display: flex;\n  flex-direction: column;\n  width: 85%;\n  min-height: 400px;\n}\n@media only screen and (min-width: 1024px) {\n  .slbo-slide {\n    width: 410px;\n    height: 400px;\n  }\n}\n@media only screen and (max-width: 1023px) {\n  .slbo-slide p {\n    font-size: 14px;\n  }\n}\n.slbo-title {\n  color: #522398;\n  font-size: 20px;\n  font-weight: bold;\n}\n.slbo-content {\n  flex-grow: 1;\n}\n.slbo-name {\n  font-size: 16px;\n  line-height: 20px;\n}\n.slbo-position {\n  font-size: 14px;\n  line-height: 20px;\n}\n.slbo-footer {\n  align-items: center;\n}\n.slbo-logo {\n  margin-right: 20px;\n}\n@media only screen and (min-width: 1024px) {\n  .slbo-logo {\n    margin-right: 60px;\n  }\n}\n.slbo-cp-title {\n  font-size: 17px;\n  line-height: 25px;\n  font-weight: 900;\n}\n.slbo-cp-subtitle {\n  color: #cf0072;\n  font-size: 30px;\n  line-height: 44px;\n  font-weight: bold;\n}\n@media only screen and (max-width: 1023px) {\n  .slbo-cp-inner {\n    padding: 25px;\n  }\n}\n@media only screen and (min-width: 1024px) {\n  .slbo-cp-inner {\n    max-width: 350px;\n    margin-left: auto;\n    margin-right: 20px;\n  }\n}\n.controls {\n  display: flex;\n  position: relative;\n}\n.controls .left, .controls .right {\n  position: absolute;\n}\n.controls .left span:before, .controls .right span:before {\n  font-family: \"icomoon\";\n  content: \"\ue904\";\n  cursor: pointer;\n  display: block;\n  color: #009FDA;\n}\n.controls .right {\n  right: 0;\n}\n.controls .right span:before {\n  right: 0;\n}\n.controls .left {\n  right: 35px;\n  top: -2.35px;\n  transform: rotate(180deg);\n}\n.controls .left span:before {\n  right: 25px;\n}\n<\/style>\n<section class=\"slbo cf\" id=\"\" data-block-name=\"slider-block-one\">\n    <div class=\"slbo-inner\">\n        <div class=\"slbo-wrapper row\">\n            <div class=\"slbo-cp\">\n                <div class=\"slbo-cp-inner\">\n                    <div class=\"slbo-cp-title\">Customer Testimonials<\/div>\n                    <div class=\"slbo-cp-subtitle\">What others say<\/div>\n                    <div class=\"slbo-cp-content\">\n                        <p>With customers worldwide, CustomerMinds has customers across finance, telecoms and utility sectors currently putting this easy-to-use content management system to use. We are pleased to share what our customer say about our <a href=\"https:\/\/customerminds.com\/features\/digital-customer-journey\/\">customer journey management software<\/a> from around the world.<\/p>\n\n                    <\/div>\n                    <div class=\"controls pos-r\">\n                        <div class=\"left\" onclick=\"if('undefined'===typeof flkty)var flkty=new Flickity('.slbo-slider');flkty.previous();\"><span><\/span><\/div>\n                        <div class=\"right\" onclick=\"if('undefined'===typeof flkty)var flkty=new Flickity('.slbo-slider');flkty.next();\"><span><\/span><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"slbo-slider\" data-flickity='{\"autoPlay\":false, \"cellAlign\": \"left\", \"wrapAround\": true, \"prevNextButtons\": false, \"pageDots\": false, \"initialIndex\": \"1\"}'>\n                            <div class=\"slbo-slide\">\n                    <div class=\"slbo-title\">Finance<\/div>\n                    <div class=\"slbo-content\"><p>From a business perspective we needed to implement a certain project that our legacy system couldn&#8217;t handle &#8211; research was carried out and we found CustomerMinds. <strong>Five years later<\/strong> and they are a really integral part of the bank &#8211; we can&#8217;t function without them.<\/p>\n<\/div>\n                    <div class=\"slbo-footer row\">\n                        <div class=\"slbo-logo\">\n                            <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/boi-e1655305644399.png\" alt=\"financial services\"\/>\n                        <\/div>\n                        <div class=\"slbo-signature\">\n                            <div class=\"slbo-name\">David Walker,<\/div>\n                            <div class=\"slbo-position\">Solutions Consultant at Bank of Ireland UK<\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"slbo-slide\">\n                    <div class=\"slbo-title\">Utility<\/div>\n                    <div class=\"slbo-content\"><p>I think the greatest asset of Which50 is the flexibility of the product, and the potential it has to<strong> improve the customer experience<\/strong>, whilst saving time and resources internally.<\/p>\n<\/div>\n                    <div class=\"slbo-footer row\">\n                        <div class=\"slbo-logo\">\n                            <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/bge-logo-e1655305589644.png\" alt=\"utilities\"\/>\n                        <\/div>\n                        <div class=\"slbo-signature\">\n                            <div class=\"slbo-name\">Neil Curry,<\/div>\n                            <div class=\"slbo-position\">Marketing Manager at Bord G\u00e1is Energy<\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"slbo-slide\">\n                    <div class=\"slbo-title\">Telecommunications<\/div>\n                    <div class=\"slbo-content\"><p>The main challenges that we were facing prior to CustomerMinds was linked to the limitations of our legacy business systems that meant creating <strong>customer communications channels<\/strong> proved difficult and time consuming.<\/p>\n<\/div>\n                    <div class=\"slbo-footer row\">\n                        <div class=\"slbo-logo\">\n                            <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/three_uk-resized-e1655305824763.png\" alt=\"telecommunications\"\/>\n                        <\/div>\n                        <div class=\"slbo-signature\">\n                            <div class=\"slbo-name\">Matt Hamilton,<\/div>\n                            <div class=\"slbo-position\">Former Head of Customer Operations at Three UK <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"ct2\" data-block-name=\"cta-block-two\">\n\t<div class=\"ct2-inner\">\n\t\t<iframe loading=\"lazy\" class=\"hide-desktop\" src=\"https:\/\/app.which50.com\/lp\/13411?src=collection-arrears\" width=\"100%\" height=\"700\" frameborder=\"0\" scrolling=\"no\"> <p>Your browser does not support iframes.<\/p><\/iframe>\n\t\t<iframe loading=\"lazy\" class=\"hide-mobile\" src=\"https:\/\/app.which50.com\/lp\/13411?src=collection-arrears\" width=\"100%\" height=\"520\" frameborder=\"0\" scrolling=\"no\"> <p>Your browser does not support iframes.<\/p><\/iframe>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":160,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Collection &amp; 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