{"id":235,"date":"2022-06-03T06:00:22","date_gmt":"2022-06-03T06:00:22","guid":{"rendered":"https:\/\/customerminds.com\/?page_id=235"},"modified":"2023-12-05T11:34:53","modified_gmt":"2023-12-05T11:34:53","slug":"banking","status":"publish","type":"page","link":"https:\/\/customerminds.com\/customers\/banking\/","title":{"rendered":"Banking"},"content":{"rendered":"<section class=\"block hb3 \" data-block-name=\"hero-block-three\">\n    <div class=\"hb3-inner\">\n        <div class=\"left\">\n                        <h1>Delivering Proven Digital Solutions for Financial Services<\/h1>\n<p>Today\u2019s consumer expects service providers to communicate through digital channels first. As a company in the financial services sector, you know that managing these digital expectations in your highly regulated environment can be a real challenge. The right <a href=\"https:\/\/customerminds.com\/\">customer communications platform<\/a> can create a genuine digitised experience for your consumer &#8211; while also offering major savings in operational costs and increased efficiencies within your business.<\/p>\n\n            <div class=\"hb3-buttons\">\n                                             <\/div>\n        <\/div>\n        <div class=\"right\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/Mask-Group-45.png\" alt=\"Customer communications for financial services | Which50\" height=\"724\" width=\"955\"\/>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"tb1 cf\" id=\"\" data-block-name=\"text-image-one\">\n    <div class=\"tb1-inner container\">\n        <div class=\"tb1-wrapper row-l \">\n            <div class=\"tb1-content\">\n            <h2>How we help Financial Services companies<\/h2>\n<p>At CustomerMinds, we have worked with a range of blue-chip, international brands in financial services for many years, delivering advice, expertise and solutions for <a href=\"https:\/\/customerminds.com\/features\/digital-customer-journey\/\">optimised customer journeys<\/a> and digital transformation strategies. In addition, we are fully registered on the FSQS supplier qualification system, which is supported by major UK banks including Lloyds, Santander and TSB.<\/p>\n<p>The insight we have gained has allowed us to develop Which50, the first customer communications tool for companies in this highly-regulated sector. We have tailored our communications platform to suit <a href=\"https:\/\/customerminds.com\/credit-unions\/\">credit unions<\/a>, community banks, mutual banks and larger retail banking institutions.<\/p>\n<p>Now you can create personalised digital journeys from one unified platform for each stage in the customer lifecycle including marketing, onboarding, customer service, billing and <a href=\"https:\/\/customerminds.com\/customer-retention-solutions\/\">retention<\/a>.<\/p>\n\n            <\/div>\n            <div class=\"tb1-image\">\n                            <div class=\"tb1-button\">\n                    <a class=\"btn\" href=\"\/contact\/\" target=\"\">\n                        <span>REQUEST A DEMO<\/span>\n                    <\/a>\n                <\/div>\n                            <div class=\"tb1-image-wrapper\">\n                    <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/fsqs-icon.png\" alt=\"Customer Retention\"\/>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"block cl1 \" data-block-name=\"content-list-one\">\n    <div class=\"cl1-inner container\">\n        <div class=\"cl1-top\">\n            <h2>Features for Financial Customers<\/h2>\n            <h6>Our cloud-based platform has a range of features developed with the Financial Services sector in mind.<\/h6>\n        <\/div>\n        <div class=\"cl1-bot\">\n            <ul class=\"rl cl1-list row\">\n                            <li class=\"cl1-item row\">\n                    <div class=\"cl1-item-img\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/save-time-icon.svg\" alt=\"Customer Retention\"\/>\n                    <\/div>\n                    <div class=\"cl1-item-content\">\n                        <h4>Save time and money<\/h4>\n                        <p>By replacing traditional postal letters with digital versions, Which50 allows you save time and money by reducing your \u2018Cost to Serve\u2019 while delivering a better customer experience.<\/p>\n\n                    <\/div>\n                <\/li>\n                            <li class=\"cl1-item row\">\n                    <div class=\"cl1-item-img\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/enhance-security-icon.svg\" alt=\"customer communications platform\"\/>\n                    <\/div>\n                    <div class=\"cl1-item-content\">\n                        <h4>Enhance security<\/h4>\n                        <p>You can securely provide paperless options for delivering statements and other documents containing your customers\u2019 personal and financial information. Two-factor authentication allows your customers access secure files online with a unique SMS code.<\/p>\n\n                    <\/div>\n                <\/li>\n                            <li class=\"cl1-item row\">\n                    <div class=\"cl1-item-img\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/vulnerable-customers-icon.svg\" alt=\"customer communications platform\"\/>\n                    <\/div>\n                    <div class=\"cl1-item-content\">\n                        <h4>Help vulnerable customers<\/h4>\n                        <p>Accurately identify and engage with vulnerable customers by creating bespoke customer journeys. You can offer alternative methods of payment to financially at-risk customers and provide them with opportunities for two-way communication.<\/p>\n\n                    <\/div>\n                <\/li>\n                            <li class=\"cl1-item row\">\n                    <div class=\"cl1-item-img\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/Engage-touchpoint-icon.svg\" alt=\"customer communications platform\"\/>\n                    <\/div>\n                    <div class=\"cl1-item-content\">\n                        <h4>Tailor application journeys<\/h4>\n                        <p>End-to-end loan application journeys can be designed leveraging dynamic web pages with two-way communication via Email and SMS\/WhatsApp messaging. This enables customers to apply for a loan whenever and wherever they want by creating these highly customised journeys.<\/p>\n\n                    <\/div>\n                <\/li>\n                            <li class=\"cl1-item row\">\n                    <div class=\"cl1-item-img\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/onboarding-icon.svg\" alt=\"customer communications platform\"\/>\n                    <\/div>\n                    <div class=\"cl1-item-content\">\n                        <h4>Automate onboarding<\/h4>\n                        <p>You can easily automate welcome journeys for new customers. This allows you engage new customers by creating personal consumer communications at scale across digital channels.<\/p>\n\n                    <\/div>\n                <\/li>\n                            <li class=\"cl1-item row\">\n                    <div class=\"cl1-item-img\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/convert-new-leads.svg\" alt=\"customer communications platform\"\/>\n                    <\/div>\n                    <div class=\"cl1-item-content\">\n                        <h4>Convert new leads<\/h4>\n                        <p>By seamlessly capturing and converting new leads across digital channels, you\u2019ll be able to easily convert prospects through data capture forms online that trigger follow-up communication, driving growth in<a href=\"https:\/\/customerminds.com\/solutions\/customer-acquisition-and-signup\/\"> digital customer acquisition<\/a>.<\/p>\n\n                    <\/div>\n                <\/li>\n                        <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"block cb4 \" data-block-name=\"cta-block-four\">\n    <div class=\"cb4-inner container\">\n        <div class=\"cb4-left\">\n            <h3>Learn how CustomerMinds can help optimise your digital customer journeys<\/h3>\n        <\/div>\n        <div class=\"cb4-right\">\n                            <div class=\"cb4-button\">\n                    <a class=\"btn white\" href=\"https:\/\/customerminds.com\/contact-us\/\" target=\"\">\n                        <span>Contact Us<\/span>\n                    <\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<seccton class=\"cto pink no-bg\" id=\"\" data-block-name=\"content-tabs-one\" style=\"--bg:url(\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/bg-one.png;\">\n    <div class=\"cto-top container\">\n        <h2>Why do the world\u2019s top financial institutions choose Which50?<\/h2>\n    <\/div>\n    <div class=\"cto-inner container\">\n        <div class=\"cto-wrapper row-l standard\">\n            <div class=\"cto-content\">\n            <p>Our focus is on delivering operational efficiencies to Financial Services companies and helping them creating exceptional digital customer experiences. You\u2019ll be in safe digital hands with CustomerMinds and our platform Which50.<\/p>\n\n            <ul class=\"rl cto-tabs\">\n                            <li class=\"cto-tab open\">\n                    <div class=\"cto-tab-title row\" onclick=\"toggleTab(this);\">\n                        <h5 class=\"title\">Reason 1<\/h5>\n                        <div class=\"chevron\"><img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/chevron-pink no-bg.svg\" alt=\"chevron\"><\/div>\n                    <\/div>\n                    <div class=\"cto-tab-content\"><p>By focusing on a digital-first approach, we can help you minimise and possibly eliminate customer correspondence on paper. This will reduce cost and optimise resources for back-end teams.<\/p><\/div>\n                <\/li>\n                            <li class=\"cto-tab \">\n                    <div class=\"cto-tab-title row\" onclick=\"toggleTab(this);\">\n                        <h5 class=\"title\">Reason 2<\/h5>\n                        <div class=\"chevron\"><img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/chevron-pink no-bg.svg\" alt=\"chevron\"><\/div>\n                    <\/div>\n                    <div class=\"cto-tab-content\"><p>Your teams will love working with an easy to use interface which allows them create and manage campaigns with ease. As a web based platform, it can be deployed on existing infrastructure with no integration issues.<\/p><\/div>\n                <\/li>\n                            <li class=\"cto-tab \">\n                    <div class=\"cto-tab-title row\" onclick=\"toggleTab(this);\">\n                        <h5 class=\"title\">Reason 3<\/h5>\n                        <div class=\"chevron\"><img decoding=\"async\" src=\"\/wp-content\/themes\/customer-minds\/blocks\/content-tabs-one\/chevron-pink no-bg.svg\" alt=\"chevron\"><\/div>\n                    <\/div>\n                    <div class=\"cto-tab-content\"><p>So many of your customers are digital natives or have high levels of digital literacy. They prefer fully digitised customer journeys in what were once seen as traditional sectors like Financial Services.<\/p><\/div>\n                <\/li>\n                        <\/ul>\n                        <\/div>\n            <div class=\"cto-image\">\n                <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/choose-which50-accordion.png\" alt=\"communications\"\/>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/seccton>\n<script>\n\nfunction toggleTab(element) {\n    if(element.parentNode.classList.contains('open')) {\n        element.parentNode.classList.remove('open');\n    } else {\n    document.querySelectorAll('.cto-tab').forEach((el) => {el.classList.remove('open');})\n    element.parentNode.classList.add('open');\n    }\n}\n<\/script>\n\n<style>.ilt h5 {\n  text-align: center;\n  margin-top: 45px;\n}\n.ilt-list {\n  margin-top: 15px;\n  display: flex;\n  justify-content: center;\n}\n@media only screen and (max-width: 1023px) {\n  .ilt-list {\n    flex-wrap: wrap;\n  }\n}\n.ilt-icon {\n  max-width: 250px;\n  height: 150px;\n  margin: 5px !important;\n}\n@media only screen and (max-width: 1023px) {\n  .ilt-icon {\n    flex: 0 0 45%;\n  }\n}\n.ilt-icon img {\n  height: 100%;\n  width: auto;\n  object-fit: contain;\n}\n<\/style>\n<section class=\"ilt cf\" id=\"\" data-block-name=\"icon-list-one\">\n    <div class=\"ilt-inner container\">\n        <div class=\"ilt-top\"><h5><\/h5><\/div>\n        <div class=\"ilt-bot\">\n            <ul class=\"rl ilt-list\">\n                            <li class=\"ilt-icon\">\n                    <a href=\"https:\/\/customerminds.com\/case-studies\/paperless-customer-communications\/\" target=\"\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/post-money-logo.png\" alt=\"digital transformation - Telecoms\"\/>\n                        <div><h6><\/h6><\/div>\n                    <\/a>\n                <\/li>\n                            <li class=\"ilt-icon\">\n                    <a href=\"https:\/\/customerminds.com\/case-studies\/bank-of-ireland-replaces-paper-with-digital-customer-journeys-4\/\" target=\"\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/bank-of-Ireland-logo.png\" alt=\"digital transformation - Telecoms\"\/>\n                        <div><h6><\/h6><\/div>\n                    <\/a>\n                <\/li>\n                            <li class=\"ilt-icon\">\n                    <a href=\"\" target=\"\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/AA-logo.png\" alt=\"digital transformation - Telecoms\"\/>\n                        <div><h6><\/h6><\/div>\n                    <\/a>\n                <\/li>\n                            <li class=\"ilt-icon\">\n                    <a href=\"\" target=\"\">\n                        <img decoding=\"async\" src=\"https:\/\/aonndpeydo.cloudimg.io\/v7\/https:\/\/customerminds.com\/wp-content\/uploads\/2022\/06\/MG_250x97.png\" alt=\"customer minds financial services\"\/>\n                        <div><h6><\/h6><\/div>\n                    <\/a>\n                <\/li>\n                        <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"ct2\" data-block-name=\"cta-block-two\">\n\t<div class=\"ct2-inner\">\n\t\t<iframe loading=\"lazy\" class=\"hide-desktop\" src=\"https:\/\/app.which50.com\/lp\/13411?src=financial-services\" width=\"100%\" height=\"700\" frameborder=\"0\" scrolling=\"no\"> <p>Your browser does not support iframes.<\/p><\/iframe>\n\t\t<iframe loading=\"lazy\" class=\"hide-mobile\" src=\"https:\/\/app.which50.com\/lp\/13411?src=financial-services\" width=\"100%\" height=\"500\" frameborder=\"0\" scrolling=\"no\"> <p>Your browser does not support iframes.<\/p><\/iframe>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Digital Solutions for Financial Services | Which50","_seopress_titles_desc":"Which50 provides major savings in operational costs and increased efficiencies within your business. Ensure you meet high customer expectations. 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