Billing and Collections Journey

Digital Transformation ‘win’ for Utilities Company

Watch this short video to see how a customer billing and collections journey had a positive impact for a utilities company as part of their digital transformation. Billings and collections journeys have a direct bearing on revenue performance and by addressing gaps in communications with digitally-led solutions, businesses can measure and improve their collections performance thanks to automated customer journey management from Which 50.

If you would like to learn more about our customer experience management (CXM) platform Which50 and how it can help you improve your organisation to optimise customer journey management, reduce costs and improve customer retention, driving greater customer satisfaction in the process please get in touch to arrange a demo!