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Gurranabraher Credit Union

Creating Automated New Member Onboarding Journeys

For Gurranabraher, an automated ‘New Member Journey’ was a goal for the organisation in order to save time and reduce postal costs, but also to deliver a digital experience that meets the expectations of modern Members.

When onboarding new Members, it is crucial for Credit Unions to deliver a great first experience.

In this case study you will find out how Gurranabraher Credit Union created a seamless on-boarding process that engages Members from sign up to their first loan application.