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Energy & Water Sector

Identifying and engaging with vulnerable customers

Over the last ten years, we have helped energy providers leverage our digital communication solution to identify and engage with at-risk consumers. 

We understand that without a digital-first approach, building trust and legitimacy with non-responsive customers require multiple communication attempts via letters. This process is costing utilities substantial money and time.

In this case study you will find out how one of our energy clients leveraged customer data and Which50 to create a ‘Promise to Pay’ journey to help financially at-risk consumers.

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