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Digital Communication – A Key Driver of Digital Transformation

Customer experience is the most crucial experience an organisation should be pursuing to improve. As customers’ digital expectation continues to advance, businesses have a responsibility to drive digital transformation to meet these expectations.

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Case Study – Collections ‘Promise to Pay’

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Case Study – Reducing the ‘Cost to Serve’ 

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GDPR & Digital Communication

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CX & Digital Communication

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Case Studies

Results, Quick & Easy

We are helping large organisations save millions in costs while driving customer engagement by delivering a personalised customer experience within weeks. Find out how our clients achieve this by downloading our case study today!

Improved Customer Engagement

Increase in Billing & Collections

Lower 'Cost to Serve'

Bank of Ireland required a system which would allow them to encourage engagement amongst new and existing customers. With CustomerMinds, Bank of Ireland have been able to target specific segments of their customer base with multi-channel marketing campaigns.

CustomerMinds worked with Top Oil to develop a strategy of utilising email, interactive SMS, the web and social media to collect important data from both new and existing customers.

Nuffield Health required a solution that would enable them to manage their leads more efficiently and to reach an increasingly diverse audience. CustomerMinds reduced Nuffield’s marketing costs by enabling them to focus on only the campaigns that were working.

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