Debt is a growing problem for customers and suppliers within the utility industry. As energy prices continue to rise and we experience large fluctuations in
When you are working with a central customer database, these features are critical to maximising the benefits of a digital communication platform. The previous article
Ensuring the correct action is carried out for new leads in any business is top of everyone’s list. For the real estate sector, this is
Sign up today to keep up to date with our Insights Newsletter!
Digital Communication – A Key Driver of Digital Transformation
Customer experience is the most crucial experience an organisation should be pursuing to improve. As customers’ digital expectation continues to advance, businesses have a responsibility to drive digital transformation to meet these expectations.
(1.17)
Case Study – Collections ‘Promise to Pay’
Video
Case Study – Reducing the ‘Cost to Serve’
Video
GDPR & Digital Communication
Video
CX & Digital Communication
Video
Results, Quick & Easy
We are helping large organisations save millions in costs while driving customer engagement by delivering a personalised customer experience within weeks. Find out how our clients achieve this by downloading our case study today!
Improved Customer Engagement
Increase in Billing & Collections
Lower 'Cost to Serve'
Bank of Ireland required a system which would allow them to encourage engagement amongst new and existing customers. With CustomerMinds, Bank of Ireland have been able to target specific segments of their customer base with multi-channel marketing campaigns.
CustomerMinds worked with Top Oil to develop a strategy of utilising email, interactive SMS, the web and social media to collect important data from both new and existing customers.
Nu ffield Health required a solution that would enable them to manage their leads more efficiently and to reach an increasingly diverse audience. CustomerMinds reduced Nuffield’s marketing costs by enabling them to focus on only the campaigns that were working.
Sign up to more insights, analysis and useful tips regarding customer experience, digital transformation and privacy from CustomerMinds.
