A message regarding Covid-19

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Dear Customers,

Over the last couple of weeks, we have been working hard, like you, to help overcome an unprecedented challenge: keeping our employees safe while keeping businesses connected with their customers. 

Protecting our staff while providing service and support you need

With social distancing now a top priority for society to adhere to, many businesses are implementing an organisation-wide work from home process.  

Fortunately, due to the cloud-based technology and systems we have developed and invested in, CustomerMinds was able to implement remote-working and continue to deliver high levels of performance, support, and security without disruption.  

At this time, we would like to ensure our customers that CustomerMinds’ staff are seamlessly communicating across Customer Success, Technical, Data & OPs, and Product teams to revise and improve processes as the Covid-19 pandemic evolves. 

Helping you connect with your customers 

Like everyone, we are uncertain of the longevity of this health crisis. What is certain, is that businesses who respond quickly and decisively will reduce the impact on employees and business results.  

In our digital world, there are plenty of ways to stay connected to your customers through this pandemic and ensuring that they still receive a level of customer service that is critical to your business.  

As your customers look for a sense of security and a sense of continuity throughout social distancing, our priority is to help businesses stay connected with their customers throughout Covid-19.  

Finally, we would like to wish you and your loved ones good health through this difficult time.  

Stay safe,  

Customer Success Team

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