Our training and strategic services have helped organisations deliver successful digital transformation projects for over ten years.

We Are Here To Help You
Slider

Our training and strategic services have helped organisations deliver successful digital transformation projects for over ten years.

Professional Services

Services Consultancy (Website)

Consultancy

CustomerMinds’ experts will help you to bring your ideas to life and guide your project to success. Before every project, we listen to your challenges and work with you to design and ensure a successful delivery approach. 

Services Managed Services (Website)

Managed Services

 Our team of experts will be on hand to guide your project to success. We have dedicated specialists in solution design, data integration and visual design, who work together to implement your project as quickly and smoothly as possible.

Services Training (Website)

Support & Training

Our Technical Support team is here to empower users on their quest for great CX. Each user will receive mandatory training to get them started. We provide clients with email & phone support during business hours, and access to our self-service Help Centre 24/7.

Consultancy

The CustomerMinds team removes the heavy lifting associated with large IT projects by assisting our clients with everything from planning and building their first digital journey, to implementing company-wide digital transformation projects. 

Needs Analysis

We will work with you to identify and overcome any challenges relating to processes, data, and technology.

Solution Design

Each project is different and we listen to your organisations' requirements, collaborating with your team to design a fit-for-purpose, efficient and sustainable solution, with your customers' experience to the fore.

Project Planning

Planning a project requires input from all stakeholders, and we draw on our wealth of experience to inform the process with our clients. We will work with your team to agree timelines and deliverables within your budget.

Managed Services

Our Customer Success Team comprises a group of platform experts who are well versed in the features and functionality of Which50. Our Customer Success Representatives draw on their wide and varied experience to offer guidance on campaign management, communication strategy, data management and design. 

Data Integration

To support faster time to value and reduced IT risk, our data and operations team will assess your organisations' core business system and provide a data transfer method (i.e. API integration or secure file transfer) that suits your business requirements.

Journey Creation

Our top priority is to help organisations create digital journeys that your customers will love. Our team of Which50 experts will work closely with your organisation to design bespoke digital customer journeys that fit your business needs.

Project Delivery

For over ten years CustomerMinds have delivered successful digital transformation projects. We have the guile and experience to manage complex omni-channel journeys and bespoke solutions.

Support & Training

From closely monitoring your digital journeys, to offering feedback and support, and seamlessly rolling out upgrades and new features, you can be confident that your experience with Which50 is supported by the experts.

Technical Support

Our team of Which50 experts are on hand to support your customer journeys and offer technical support and guidance via email and phone during business hours. You can also access our self-service Help Centre 24/7.

Virtual / Onsite Training

As part of our onboarding programme, each user will receive mandatory training to get them started. Bespoke training is also offered for users who want to dive into more advanced functionality.

Expert Which50 Guidance, Reporting & Analysis

To ensure your organisation gets the most out of Which50, our Customer Success team will provide best practice advice and feedback based on your teams' digital journeys.

Project Support Process

In many cases, your Customer Success Representative and a Solution Designer will work closely with you and help ensure your project is a success. CustomerMinds offers a comprehensive support service at each stage of the project to enable our clients to execute a project with our Which50 technology. 

Our consultants are Which50 experts and have successfully implemented digital transformation projects for over ten years. Our Customer Success team are here to help you, or your implementation partner, get started and deliver on a project in the right way – by using the best practices and avoiding costly mistakes.

Slider
What Our Clients Say
Peter Cleary, Project Manager at Accenture

“The integration with the bank’s core business systems was the key to this project’s success”

What Our Clients Say
Carl Kane, Digital Marketing Manager at Bank of Ireland

"CustomerMinds have enabled us to take a big step into modern contact strategies as we move into the digital generation. Using smart data concepts and behavioural trends we are now a step closer to our focus of contacting the right customer at the right time in the right way befitting of modern financial companies. CustomerMinds have been with us since the very start of this journey and we are looking forward to the future with them."

What Our Clients Say
Niamh Killeen, Marketing Manager at Top Oil

"Our campaigns through CustomerMinds delivered fantastic ROI. The CustomerMinds team were also exceptional at guiding us through the set-up and delivery on what is a very easy-to-use platform. CustomerMinds is now a regular on our media schedule."

previous arrowprevious arrow
next arrownext arrow
ArrowArrow
Slider

Contact Support